We missed this announcement from Jackson Lewis (a large national employment law firm) in November, 2014, stating that an associate’s billable hours will no longer be taken into account in his or her performance evaluations. We applaud this decision, and hope to see this factor removed from partner-level evaluations (read: profit participation determinations) as well.
Individuals in any organization ought to be evaluated on the basis of accomplishments, not time spent. Is this harder to do? Of course.
How should accomplishments be evaluated? Hint: ask your customers who receive the service and are in the best position to evaluate its worth.
We’ll answer. We promise.
We’re in litigation with a large company. Both sides are represented by careful, competent outside counsel. Both sides have an ongoing business relationship outside of the disputed matter. The other side has just made a mistake. Continue reading
We came across this excellent post by Patrick J. Lamb at In Search of Perfect Client Service awhile ago, and recently passed it on to colleagues whose outside counsel are doing the “alternative fee shuffle”. We’re all kidding ourselves when we define “alternative fees” as “anything that’s not straight hourly rates.” As Patrick says: Continue reading
This is a rant about managing. Actually, it’s about not managing.
My department keeps fairly busy dealing with the legal fallout from executives who won’t manage their direct reports. Not can’t manage — won’t manage. Continue reading