Category Archives: Management

Eliminate Billable Hours from Performance Evaluations

We missed this announcement from Jackson Lewis (a large national employment law firm) in November, 2014, stating that an associate’s billable hours will no longer be taken into account in his or her performance evaluations. We applaud this decision, and hope to see this factor removed from partner-level evaluations (read: profit participation determinations) as well.

Individuals in any organization ought to be evaluated on the basis of accomplishments, not time spent. Is this harder to do? Of course.

How should accomplishments be evaluated? Hint: ask your customers who receive the service and are in the best position to evaluate its worth.

We’ll answer. We promise.

Pushing risk across the table

We came across this excellent post by Patrick J. Lamb at In Search of Perfect Client Service awhile ago, and recently passed it on to colleagues whose outside counsel are doing the “alternative fee shuffle”.  We’re all kidding ourselves when we define “alternative fees” as “anything that’s not straight hourly rates.”  As Patrick says: Continue reading